Return & Refund Policy – Vistomart

We hope you are satisfied with your order. However, if something doesn't meet your expectations, we are always happy to assist you.

1. Return Conditions

Returns are accepted if the items:

• Are unused, unwashed, and in their original condition

• Have all original tags still attached

• Are returned within 30 days of delivery

Unfortunately, we cannot accept returns of items that show signs of use or are incomplete.

2. How to Request a Return

If you would like to initiate a return, simply contact us at:

📧 service@vistomart.com

Please provide us with:

• Your order number

• The items you wish to return

After reviewing your request, we will provide you with further return instructions.

If possible, please include your order confirmation with your return package.

Returns sent without prior authorization cannot be processed.

3. Return Shipping Costs

If the item is damaged or we have made a mistake, we will, of course, cover the return shipping costs.

In all other cases, the customer is responsible for the return shipping costs.

We recommend using a shipping service with tracking, as we cannot be held responsible for lost return shipments.

4. Refunds

Once we have received and inspected your returned items, we will notify you by email.

If your refund is approved:

• The refund will be issued to your original payment method

• Processing usually takes up to 7 business days

• If you return your entire order, the original shipping costs will also be refunded

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges

Do you need a different size, color, or variation?

The fastest way is to return the original item and place a new order for the item you prefer.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your items.

📧 service@vistomart.com

If possible, please include clear photos showing the issue.
We will work to resolve the problem as quickly as possible.

7. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time.

The latest version will always be available on this page.

8. Contact

If you have any questions about returns or refunds, you can contact us at any time:

📧 service@vistomart.com